{"id":588,"date":"2021-08-14T00:49:00","date_gmt":"2021-08-13T14:49:00","guid":{"rendered":"https:\/\/tixel.com\/blog\/?p=588"},"modified":"2021-12-23T15:18:37","modified_gmt":"2021-12-23T05:18:37","slug":"3-easy-ways-to-survive-event-rescheduling-without-losing-fans","status":"publish","type":"post","link":"https:\/\/tixel.com\/blog\/2021\/08\/14\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/","title":{"rendered":"3 Easy Ways to Survive Event Rescheduling Without Losing Fans"},"content":{"rendered":"\n<p>Refunds aren\u2019t the only way to survive an event change with your reputation intact. With the right moves and clear communication, you can keep fans happy, reduce refunds, and prevent customer enquiries from overwhelming your team.<\/p>\n\n\n\n<figure class=\"wp-block-gallery alignwide columns-3 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"625\" height=\"689\" src=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-1.png\" alt=\"Communicate to fans quickly and clearly on every channel.  From email and social media to your ticketing platform and media partners, make sure it's dead easy for fans to know what happens next.  It's better to let fans know early, than leave them in the dark.\" data-id=\"622\" data-full-url=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-1.png\" data-link=\"https:\/\/tixel.com\/blog\/2021\/06\/11\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/darwin-festival-deck-1\/\" class=\"wp-image-622\" srcset=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-1.png 625w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-1-272x300.png 272w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"625\" height=\"696\" src=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-2.png\" alt=\"Once your refund process is locked in, provide a short refund request window of 7-10 days and communicate simple instructions to all ticket holders.   Liaise with your ticketing partners to provide a date that refunds will be processed (and stick to it!) to reduce the volume of follow up enquiries  \" data-id=\"624\" data-full-url=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-2.png\" data-link=\"https:\/\/tixel.com\/blog\/2021\/06\/11\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/darwin-festival-deck-2\/\" class=\"wp-image-624\" srcset=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-2.png 625w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-2-269x300.png 269w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"625\" height=\"703\" src=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0003-2881222673.png\" alt=\"After communicating clearly and opening a short refund window, you are well placed to stand behind your refund policy and not offer an extension on refunds to fans.   It's inevitable that some fans who held onto their tickets will realise they can't make the new show.   This is the perfect opportunity to direct them to Tixel and save yourself more refunds - and time in comms.  \" data-id=\"623\" data-full-url=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0003-2881222673.png\" data-link=\"https:\/\/tixel.com\/blog\/2021\/06\/11\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/0003-2881222673\/\" class=\"wp-image-623\" srcset=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0003-2881222673.png 625w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0003-2881222673-267x300.png 267w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p><a href=\"https:\/\/tixel.com\/organisers\">Plug in and start directing your fans to Tixel here.<\/a><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong>Skin on Skin Australian Tour<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<p>Brisbane-based artist Skin on Skin was supposed to launch 2020 with a sold-out tour but was quickly hit with lockdowns and travel restrictions. By partnering with Tixel, Skin on Skin gave ticket holders a simple and effective alternative to asking for a refund once the request window had closed \u2014&nbsp; keeping tickets in the hands of fans who could make the event.<\/p>\n\n\n\n<p>Using Tixel\u2019s dynamic waitlist feature, eager fans could register their details and snap up tickets the moment a ticket holder could no longer attend. As a result, Skin on Skin managed to keep all shows sold out, reduce their customer support load, and saved money that would have otherwise been returned via refunds.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-gallery alignfull columns-3 is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"625\" height=\"204\" src=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0004-2881443147-2-1.png\" alt=\"\" data-id=\"631\" data-link=\"https:\/\/tixel.com\/blog\/2021\/06\/11\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/0004-2881443147-2-1\/\" class=\"wp-image-631\" srcset=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0004-2881443147-2-1.png 625w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0004-2881443147-2-1-300x98.png 300w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"625\" height=\"210\" src=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-4.png\" alt=\"\" data-id=\"635\" data-full-url=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-4.png\" data-link=\"https:\/\/tixel.com\/blog\/2021\/06\/11\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/darwin-festival-deck-4\/\" class=\"wp-image-635\" srcset=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-4.png 625w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/Darwin-Festival-Deck-4-300x101.png 300w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"629\" height=\"216\" src=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0004-2881443147-1-2.png\" alt=\"\" data-id=\"633\" data-link=\"https:\/\/tixel.com\/blog\/2021\/06\/11\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/0004-2881443147-1-2\/\" class=\"wp-image-633\" srcset=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0004-2881443147-1-2.png 629w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0004-2881443147-1-2-300x103.png 300w\" sizes=\"(max-width: 629px) 100vw, 629px\" \/><\/figure><\/li><\/ul><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Postpone events without the pain<\/strong><\/h4>\n\n\n\n<p>Tixel helps events reduce no-shows, stay flexible and sell out sooner.<\/p>\n\n\n\n<p><a href=\"https:\/\/tixel.com\/organisers\">You can setup your event in a few clicks here.<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image alignfull size-full\"><a href=\"https:\/\/tixel.com\/organisers\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"466\" src=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/05\/Download-auto-moderation-toolkit-6.png\" alt=\"\" class=\"wp-image-478\" srcset=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/05\/Download-auto-moderation-toolkit-6.png 1920w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/05\/Download-auto-moderation-toolkit-6-300x73.png 300w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/05\/Download-auto-moderation-toolkit-6-1024x249.png 1024w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/05\/Download-auto-moderation-toolkit-6-768x186.png 768w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/05\/Download-auto-moderation-toolkit-6-1536x373.png 1536w, https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/05\/Download-auto-moderation-toolkit-6-1200x291.png 1200w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refunds aren\u2019t the only way to survive an event change with your reputation intact. With the right moves and clear communication, you can keep fans happy, reduce refunds, and prevent customer enquiries from overwhelming your team. Plug in and start directing your fans to Tixel here. Skin on Skin Australian Tour Brisbane-based artist Skin on [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":612,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Easy Ways to Survive Event Rescheduling Without Losing Fans - Tixel Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tixel.com\/blog\/2021\/08\/14\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Easy Ways to Survive Event Rescheduling Without Losing Fans\" \/>\n<meta property=\"og:description\" content=\"Refunds aren\u2019t the only way to survive an event change with your reputation intact. With the right moves and clear communication, you can keep fans happy, reduce refunds, and prevent customer enquiries from overwhelming your team. Plug in and start directing your fans to Tixel here. Skin on Skin Australian Tour Brisbane-based artist Skin on [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tixel.com\/blog\/2021\/08\/14\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/\" \/>\n<meta property=\"og:site_name\" content=\"Tixel Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tixelofficial\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-13T14:49:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-23T05:18:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0006-2704687131.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sylvie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@tixelofficial\" \/>\n<meta name=\"twitter:site\" content=\"@tixelofficial\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sylvie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/tixel.com\/blog\/2021\/08\/14\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/tixel.com\/blog\/2021\/08\/14\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/\"},\"author\":{\"name\":\"Sylvie\",\"@id\":\"https:\/\/tixel.com\/blog\/#\/schema\/person\/bb4dacc41fdd261422bb45b929d69812\"},\"headline\":\"3 Easy Ways to Survive Event Rescheduling Without Losing Fans\",\"datePublished\":\"2021-08-13T14:49:00+00:00\",\"dateModified\":\"2021-12-23T05:18:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/tixel.com\/blog\/2021\/08\/14\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/\"},\"wordCount\":202,\"publisher\":{\"@id\":\"https:\/\/tixel.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/tixel.com\/blog\/2021\/08\/14\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/tixel.com\/blog\/wp-content\/uploads\/2021\/06\/0006-2704687131.png\",\"articleSection\":[\"Event Organisers\"],\"inLanguage\":\"en-AU\",\"copyrightYear\":\"2021\",\"copyrightHolder\":{\"@id\":\"https:\/\/tixel.com\/blog\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tixel.com\/blog\/2021\/08\/14\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/\",\"url\":\"https:\/\/tixel.com\/blog\/2021\/08\/14\/3-easy-ways-to-survive-event-rescheduling-without-losing-fans\/\",\"name\":\"3 Easy Ways to Survive Event Rescheduling Without Losing Fans - 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