Can't find your event?
You can still sell your ticket
Bummer! No results found.
You can still sell your ticket
Account
Menu
General
My name is not on the ticket
Can I contact the seller/buyer?
Can I use Tixel to sell tickets above cost price?
What if I have found a buyer privately?
Why do I need to submit my passport or driver's license?
Where is my refund?
Buyer Guarantee
How to set up an Automatic Purchase
Humanitix events with a name on ticket policy.
El Dorado Refund Information
Nass Festival 2021 Refund Information
Dekmantel Festival Resale FAQ's
I already bought a ticket
Can I resell my ticket I bought on Tixel?
Where is the email with my tickets?
I can’t claim or find my ticket in my account, why?
Buyers for Events Affected By Covid-19
I have a problem with my ticket
I haven't received my tickets
I didn’t receive the right ticket. What now?
My ticket didn't work.
I want to buy a ticket
Are tickets legit?
Can my seller print the ticket and go to the event?
Can someone list their tickets more than once?
Is buying a ticket with Tixel safe?
Payments & fees
How do I enter / update my payment details?
What are the costs of using Tixel?
Which payment methods do you support?
Wait-list
How does The Waitlist Work?
What if there aren’t any tickets available on Tixel for the event I have searched?
Why am I not getting waitlist notifications?
How do pre-authorisations and auto-payments work?
Name changes
I am waiting for my seller to complete a name change.
My name is not on the ticket
What if the event organisers require names on the tickets to be changed?
Important resale information for selected Festicket events