I need help buying a ticket...

General

• Can I contact the seller/buyer?
• Can I use Tixel to sell tickets above cost price?
• Why do I need to submit my passport or driver's license?

I already bought a ticket

• Can I resell a ticket I bought on Tixel?
• Can I resell my ticket I bought on Tixel?
• I can’t claim or find my ticket in my account, why?
• Where is the email with my ticketss?

I have a problem with my ticket

• I didn't receive my tickets
• I didn’t receive the right ticket. What now?
• My ticket didn't work.

I want to buy a ticket

Are tickets legit?

• Can my seller print the ticket and go to the event?
• Can someone list their tickets more than once?
• Is buying a ticket with Tixel safe?

Wait-list

• How does the waitlist work?
• What if there aren’t any tickets available on Tixel for the event I have searched?
• Why am I not getting waitlist notifications?

Payments & fees

• What are the costs of using Tixel?
• Which payment methods do you support?

Name changes

• How to change the name on my Grapevine Gathering ticket?
• I am a buyer waiting for the Seller to complete a name change.
• My name is not on the ticket
• What if the event organisers require names on the tickets to be changed?