Buyer support articles

General

Can I contact the seller/buyer?

Can I use Tixel to sell tickets above cost price?

How can I delete my account?

My name is not on the ticket

What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?

Why do I need to submit my passport or driver's license?

Where is my refund?

Buyer Guarantee

How to set up an Automatic Purchase

Humanitix events with a name on ticket policy.

Why can't I sign up to Tixel from my country?

Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?

What is a Verified Seller?

I already bought a ticket

Where is the email with my tickets?

Can I resell my ticket I bought on Tixel?

I can’t claim or find my ticket in my account, why?

Buyers for Events Affected By Covid-19

What happens if my event is rescheduled?

ETA for your Refund - Where an event organiser has used the Tixel's Plug-in to collect customer data

I have a problem with my ticket

I haven't received my tickets

I didn’t receive the right ticket. What now?

My ticket didn't work

I want to buy a ticket

What is a Verified Seller?

Are tickets legit?

Can my seller print the ticket and go to the event?

Can someone list their tickets more than once?

Is buying a ticket with Tixel safe?

Payments & fees

How do I enter / update my payment details?

What are the costs of using Tixel?

Which payment methods do you support?

What happens if my event is rescheduled?

Wait-list

How does The Waitlist Work?

Why am I not getting waitlist notifications?

What if there aren’t any tickets available on Tixel for the event I have searched?

How do pre-authorisations and auto-payments work?

How do I stop alerts or remove myself from the waitlist?

How do I remove myself from an auto-purchase of an event?

Name changes

I am waiting for my seller to complete a name change.