Tixel provides a Buyer Guarantee that:
If you are having any issues with your ticket please contact support below.
*Buyers will need to provide sufficient evidence to the Community Support team within 48 hours of the event concluding, confirming that they did not gain access to their event before a decision can be made on a refund. This process is designed to protect sellers from fraudulent claims of no entry on a legitimate sale.
My name is not on the ticket
Can I contact the seller/buyer?
Can I use Tixel to sell tickets above cost price?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Why do I need to submit my passport or driver's license?
Where is my refund?
How to set up an Automatic Purchase
Humanitix events with a name on ticket policy.
How can I delete my account?
Why can't I sign up to Tixel from my country?
Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?