Tixel provides a Buyer Guarantee that:
- Tickets will be provided in time for the event.
- Tickets will provide valid entry to the event.
- Tickets provided are the same tickets ordered.
- If any of these above three points do not occur, we will provide comparable or better tickets to the event, or offer you a full refund.*
If you are having any issues with your ticket please contact support below.
*Buyers will need to provide sufficient evidence to the Community Support team within 48 hours of the event concluding, confirming that they did not gain access to their event before a decision can be made on a refund. This process is designed to protect sellers from fraudulent claims of no entry on a legitimate sale.
My name is not on the ticket
Can I contact the seller/buyer?
Can I use Tixel to sell tickets above cost price?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Why do I need to submit my passport or driver's license?
Where is my refund?
How to set up an Auto-Purchase
Humanitix events and ticket transfers
How can I delete my account?
Why can't I sign up to Tixel from my country?
Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?
What is a Verified Seller?