Where is my refund?
Refunds can take 5-10 business days to be processed from when they are issued, and you will be refunded back to the card of purchase.
Regarding refunds for postponed or cancelled shows related to COVID, the refund policy can vary depending on the event you have bought or sold tickets for. This is a tough time for the event industry and we're trying our hardest to ensure that event creators, ticket buyers, and ticket sellers are all looked after.
In general, if you bought a ticket on Tixel and the event is rescheduled or canceled; Please check if the organiser is issuing refunds and let us know as soon as you can. This will give us the best chance to refund your ticket.
If you are a seller on Tixel and the event is rescheduled or canceled, please see this article
My name is not on the ticket
Can I contact the seller/buyer?
Can I use Tixel to sell tickets above cost price?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Why do I need to submit my passport or driver's license?
How to set up an Auto-Purchase
Humanitix events and ticket transfers
How can I delete my account?
Why can't I sign up to Tixel from my country?
Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?
What is a Verified Seller?