In the rare occurrence that something goes wrong at the venue and you cannot gain entry to the event, you can contact your seller via My Tickets . They may have scanned in the wrong ticket and may be able to provide you with the correct one. You can also report the issue via chat.
If you have further issues, please contact us below and send through as much detail about your experience as you can (e.g. tickets you had to purchase on the day, time you tried to enter the event, any communications with the venue or organisers regarding your ticket) and we will issue you a refund.
My name is not on the ticket
Can I contact the seller/buyer?
Can I use Tixel to sell tickets above cost price?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Why do I need to submit my passport or driver's license?
Where is my refund?
How to set up an Automatic Purchase
Humanitix events with a name on ticket policy.
Dekmantel Festival Resale FAQ's
How can I delete my account?
Why can't I sign up to Tixel from my country?