What are the costs of using Tixel?
What fees can I expect when using Tixel?
Fees vary depending on whether you sell or buy a ticket on Tixel. We’ve explained this in more detail below, but know this - we will ALWAYS outline what you will be charged before you confirm your listing or ticket purchase. No sneaky fine print - what you see is what you get (charged)!
What will I be charged for selling a ticket?
Listing a ticket is free. It’s only when your ticket sells through Tixel that we will charge a service fee based on the listing amount. The service fee is 5.9% of the listed price with a minimum fee of $3.00 AUD (The minimum fee will change based on the local currency and conversion rates).
What fee will be added when buying a ticket?
When searching for tickets, the price you see is the listing price set by the seller. If you find the golden ticket of your dreams and decide to snatch it up, you will have the fees clearly outlined in the check-out process, but we have also listed them below:
The buyer fee is 5.9% of the listing price plus a merchant fee, which is variable depending on your location. There is a minimum fee of $3.75 AUD (The minimum fee will change based on the local currency and conversion rates)
*Merchant fees will vary between 3%-4.5% depending on the geo-specific fees and credit card surcharges incorporated by our payment provider.
My name is not on the ticket
Can I contact the seller/buyer?
Can I use Tixel to sell tickets above cost price?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Why do I need to submit my passport or driver's license?
Where is my refund?
How to set up an Automatic Purchase
Humanitix events with a name on ticket policy.
How can I delete my account?
Why can't I sign up to Tixel from my country?
Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?
What is a Verified Seller?