What if the event organisers require names on the tickets to be changed?
Some events required a name change for the buyer to get into the event. We will always ensure that we notify sellers when a name change is required however, it is the seller’s responsibility to complete the name change process quickly and accurately, including covering any costs associated with the name change. We hold on to the buyer's money until this name change has been completed.
If the event requires a name change it is really important that you contact your buyer via the buyer/seller chat immediately in the Listed Tickets section of your account to grab their details.
Once you have their details you can process a name change through the primary ticketing company and then upload the updated ticket into the buyer/seller chat. If you are not sending them the ticket directly in the chat, please upload proof of transfer.
If a name change and updated ticket has not been sent to the buyer 48 hours prior to the event, the seller may not be eligible to receive their payout and may be fined up to 50% of the ticket.
My name is not on the ticket
Can I contact the seller/buyer?
Can I use Tixel to sell tickets above cost price?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Why do I need to submit my passport or driver's license?
Where is my refund?
How to set up an Auto-Purchase
Humanitix events and ticket transfers
How can I delete my account?
Why can't I sign up to Tixel from my country?
Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?
What is a Verified Seller?