What is a Verified Seller?
At Tixel, we take the trust of our customers very seriously, which is why we have implemented a thorough vetting process to verify our sellers. A verified seller is someone who has been carefully evaluated by our team to ensure that they are authorised and reputable sellers, adhering to our standards of authenticity and quality. You can be confident that when purchasing from a verified Tixel seller, you are getting a legitimate ticket at a fair price. When purchasing from verified sellers, you can be sure that you are protected against scalping, unauthorised sales and any other fraudulent activity.
My name is not on the ticket
Can I contact the seller/buyer?
Can I use Tixel to sell tickets above cost price?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Why do I need to submit my passport or driver's license?
Where is my refund?
How to set up an Automatic Purchase
Humanitix events with a name on ticket policy.
How can I delete my account?
Why can't I sign up to Tixel from my country?
Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?