How to transfer your ticket to your buyer
If you listed your ticket via email confirmation, you must upload a valid ticket e.g. PDF or screenshot, once your ticket has sold and you have received the ticket from the ticketing company.
Once you have received the PDF ticket, you must send them to your buyer through the buyer/seller chat in the “Listed Tickets" section. Please follow the steps below:
- Find the ticket you need to transfer on the "Listed Tickets" section in your Tixel account.
- Select the buyer/seller chat button on the right
- Click on “+” in the buyer/seller chat
- Upload the ticket file, such as PDF or screenshot directly to the chat
If your tickets are in a mobile app and are not downloadable, please transfer the ticket to the buyer's email address or phone number and upload proof of transfer to the chat, such as a screenshot of the forward confirmation page on your ticketing app.
Listed below are the appropriate transfer for several ticketing companies:
Moshtix: When you receive the PDF or digital ticket, please provide it to the buyer through the buyer/seller chat. Please note that you may be required to process a name change, so please send your buyer the updated ticket with the new name.
Ticketek: When you receive the PDF, please provide it to the buyer through the buyer/seller chat. You can also share your ticket with the buyer through the Ticketek app. Please note that if the buyer cancels the Ticketek share after finalising the ticket sale, Tixel will not provide a refund.
DICE These will need to be transferred directly to the buyer's account through the DICE app. You can grab your buyer's mobile number through the buyer/seller chat and follow this DICE FAQ. Once completed, please upload a screenshot to the buyer/seller chat.
SEE: These will need to be transferred directly to the buyer through the SEE Digital Wallet app. You can grab your buyer’s email through the buyer/seller chat and follow this SEE FAQ. Once completed, please upload a screenshot to the buyer/seller chat.
Fixr: These will need to be transferred directly to the buyer through your Fixr account. You can grab your buyer’s email through the buyer/seller chat and follow this Fixr FAQ. Once completed, please upload a screenshot to the buyer/seller chat.
Please note, if you do not send a valid ticket to the buyer 48 hours prior to the event, you will not receive your payout and may be fined 50% of the ticket price.
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