If you are required to process a name change for the ticket you sold and the event is not integrated with Tixel, you might need to make the update yourself. The procedure varies from event to event, please refer to the official event website and Facebook event.
Once you obtain a new ticket, you will then need to upload it on Tixel for your buyer.
You can follow the below steps to supply your buyer with the new ticket: If you go to your My Tickets section, you will be able to find the name that is required on the ticket. Go to the event organiser directly, to process the name change Once the ticket is reissued in the buyers name you can log into your My Tickets section where you upload the new reissued ticket there
Ensure the name you enter on the new ticket matches the new name priovided by the buyer,
If you are not able to upload your ticket, please contact us below with the new ticket and we can try to help.
Can I contact the seller/buyer?
How do I enter / update my payment details?
What are the costs of using Tixel?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
What if the event organisers require names on the tickets to be changed?
Why do I need to submit my passport or driver's license?
Where is my payout and when will I get paid? (including events affected by Covid-19)
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How can I delete my account?
I'm still waiting for my Moshtix barcode, how do I list my ticket?
Why can't I sign up to Tixel from my country?