Tixel
I’m having trouble verifying my...

I’m having trouble verifying my account?

  • Important update for New Zealand users - Government and banking regulations for verifying identities have become more stringent. You may have been able to withdraw money in the past without verification, but are likely to require the relevant checks before future withdrawals. Please remember that your driver’s license does not include an address.*

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If your account needs to be verified, a button to “verifiy” will pop up in your payouts menu before you can withdraw funds.

To verify, please upload an identity document that has your address on it.

You should also check that the address provided on the profile page matches the address on your identity document.