If your ticket sale got canceled (reversed) on Tixel due to the event being postponed or rescheduled, you can list the ticket again once you receive a new ticket with a new date from the organizers.
If the sale got canceled because of a suspicious buyer, you can re-list the same ticket again and another buyer will be able to purchase it.
In most cases, your buyer would have received a refund during reversal automatically so you have to make a new listing.
If the event is canceled, there is a chance that the event organizer is offering refunds. In such case, instead of reselling your ticket, you could get a refund from the organizer instead. Please check the official communication channels of the event.
Can I contact the seller/buyer?
How do I enter / update my payment details?
What are the costs of using Tixel?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
What if the event organisers require names on the tickets to be changed?
Why do I need to submit my passport or driver's license?
I've sold a ticket to an event that has been rescheduled/canceled. When will I get paid?
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Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?