Tixel
Why can't I list my ticket?

Why can't I list my ticket?

When listing a ticket you may see any of the following error messages:

The event was in the past, was it rescheduled?

Please first ensure you are trying to upload a ticket with the correct (new) date (see more on that here), and if you are still having any issues please get in contact below and send through your ticket so we can assist you in uploading it.

This event is rescheduled, try uploading an updated ticket

Please first ensure you are trying to upload a ticket with the correct (new) date (see more on that here), and if you are still having any issues please get in contact below and send through your ticket so we can assist you in uploading it.

Resale Closed

There are three reasons why you may see 'resale closed' when trying to list your ticket.

  • The event has been rescheduled, and you are trying to list a ticket with the original date (in the past): Please first ensure you are trying to upload a ticket with the correct (new) date (see more on that here).

  • Event status, resale may not be open: If you are still seeing that resale is closed, please check the Tixel event page to view the status of the event. e.g. some events may say 'come back later, resale is not open' or it may be a rescheduled event.

  • Resale has to be closed early to allow for name transfer processing In some cases we may need to close resale the day prior to the event to give the sellers enough time to process a name transfer, please keep this in mind.

This ticket is no longer valid

This will most likely mean that the status of this ticket has changed with the original ticketing company. Please reach out to the original ticketing company to confirm the current status of your ticket.

You can not sell free tickets on Tixel, sorry

We are unable to support free tickets on Tixel, you cannot 'sell' something that has $0 value. If you think your ticket is meant to have a price on it (it is a ticket you paid money for), please contact support. Occasionally tickets for rescheduled events are issued with a $0 value, please contact support for assistance.

Unfortunately this ticket category cannot be listed

In some cases an event organiser will not allow a certain ticket type to trade. This may be for a variety of reasons, and you will need to get in touch with the event organiser for more assistance.