Sometimes we’ll need to verify your identity before you can withdraw your money from your sold tickets. We do this for your security and as a requirement from our payment partner to ensure a hassle free and fast bank transfer. All personal data uploaded to Tixel is kept safely encrypted.
If you have issues uploading the required documents, you can fill in the form below and attach your passport or driver's license so we can upload it for you.
Can I contact the seller/buyer?
How do I enter / update my payment details?
What are the costs of using Tixel?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
What if the event organisers require names on the tickets to be changed?
I've sold a ticket to an event that has been rescheduled/canceled. When will I get paid?
How To Sell Ticketmaster Tickets
How to list your Under The Southern Stars tickets
Different ways to list my ticket on Tixel?
Humanitix events with a name on ticket policy.
My sale got canceled, what do I do?
How can I delete my account?
I'm still waiting for my Moshtix barcode, how do I list my ticket?
Why can't I sign up to Tixel from my country?
Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?