At Tixel we are always committed to providing the safest and simplest ticketing experience for fans.
We are working with our payment provider, event organisers and ticketing companies to work through next steps as quickly as possible.
My Event has Been Cancelled
In the case of an official cancellation by an event organiser Tixel will contact buyers for that event regarding refunds as soon as possible.
My Event has Been Postponed (no new date announced)
Where an event has been postponed with no new date announced and organisers are offering refunds we will contact buyers to organise refunds as soon as possible.
My Event has Been Rescheduled (new date announced)
Where an event has been officially rescheduled, we will reach out to buyers to discuss options for transferring tickets to the rescheduled date where applicable.
If existing tickets will be accepted for the new date your ticket purchased through Tixel will still be valid.
My name is not on the ticket
Can I contact the seller/buyer?
Can I use Tixel to sell tickets above cost price?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Why do I need to submit my passport or driver's license?
Where is my refund?
How to set up an Automatic Purchase
Humanitix events with a name on ticket policy.
Dekmantel Festival Resale FAQ's
How can I delete my account?
Why can't I sign up to Tixel from my country?
Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?