Event cancelled, postponed or rescheduled? We are here to help. Advice for fans
Support COVID-19 Answer

Buyers for Events Affected By Covid-19

At Tixel we are always committed to providing the safest and simplest ticketing experience for fans.

We are working with our payment provider, event organisers and ticketing companies to work through next steps as quickly as possible.

My Event has Been Cancelled

In the case of an official cancellation by an event organiser Tixel will contact buyers for that event regarding refunds as soon as possible.

My Event has Been Postponed (no new date announced)

Where an event has been postponed with no new date announced and organisers are offering refunds we will contact buyers to organise refunds as soon as possible.

My Event has Been Rescheduled (new date announced)

Where an event has been officially rescheduled following we will reach out to buyers to discuss options for transferring tickets to the rescheduled date where applicable.

If existing tickets will be accepted for the new date your ticket purchased through Tixel will still be valid.

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