How do pre-authorisations and auto-payments work?
Please note: Auto-payments may be disabled on some events. If you can't find the option to register for auto-payments, the best way to secure a ticket is by registering to receive alerts via the waitlist.
If you don't just want to receive alerts and would rather lock your place in the queue, we also allow you to pre-authorise your credit card for some events. This means that if a ticket that matches your preferences (both ticket type and price) becomes available, we can auto-purchase on your behalf.
To register for an auto-payment, you need to provide all your personal details and a valid credit card. Once registered, you still aren't guaranteed to receive a ticket. This can depend on how many other fans have pre-authorised, as well as how many fans are selling tickets.
Some credit card issuers might require 2FA (two-factor authentication) on some purchases. When this happens, the auto-purchase might fail because you won't be present at the transaction to receive the code and submit it in time.
Please note, for popular events there could many other fans also waiting for an auto-payment. To give yourself the best chance, we recommend;
- Selecting the correct type of ticket you want to buy
- We cap ticket prices at face value + 10%, so you can bid the maximum amount without fear of paying too much for a ticket.
My name is not on the ticket
Can I contact the seller/buyer?
Can I use Tixel to sell tickets above cost price?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Why do I need to submit my passport or driver's license?
Where is my refund?
How to set up an Automatic Purchase
Humanitix events with a name on ticket policy.
How can I delete my account?
Why can't I sign up to Tixel from my country?
Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?
What is a Verified Seller?