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Frequently Asked Questions
I’m having trouble listing my ticket
I’m having trouble listing my ticket
There are a number of ways you can list your ticket, depending on what ticket type you have purchased.
PDF Ticket: If you are trying to list a PDF ticket, see if you have followed these steps or you can try forwarding the original confirmation email with the PDF tickets attached by following the instructions here. If neither of those options work, please take a screenshot of the error you’re receiving and contact us.
Don't have your PDF ticket yet? You can see more information on this here.
Email Forward: If you are trying to list your ticket through the original confirmation email, you can forward the ticket from your email to us here and we will respond with a link to complete the listing.
SMS Tickets: If you have been sent an SMS with your ticket you can follow these steps to try to list your ticket. If that doesn’t work, please take a screenshot of the error you’re receiving, a screenshot of your SMS ticket and send through any links associated with your ticket to this email.
I don't have my PDF or barcode yet, how do I list my ticket?
I don't have my PDF or barcode yet, how do I list my ticket?
If you are yet to receive a PDF/barcode for your ticket, it may mean that the event organiser are sealing tickets until closer to the event date. In a some cases you will still be able to list your ticket by following the below instructions.
Eventbrite To list your tickets via Eventbrite API you can follow the instructions here.
Eventix If you have an Eventix ticket, you may be able to list via the the ticket link you receive at the point of purchase. There should be a "Resell on Tixel" button at the bottom of that page.
Moshtix To list your ticket as a mobile ticket you can follow the instructions here.
There are also specific events that we are partnered with that we have set up to accept the confirmation email (not including the PDF). We suggest trying to follow the above instructions or trying to list your ticket via email confirmation following these instructions.
If you are having any issues, please contact us below including your access token and we will investigate this further for you.
How to list your SMS or Mobile ticket
How to list your SMS or Mobile ticket
How to list your SMS or Mobile ticket
We currently only support SMS or mobile tickets issued by Moshtix, Ticketek, Oztix, Ticketbooth & Trybooking. To list your ticket simply access it in your account, copy the full url and paste it on our SMS upload page.
How to list Ticketek mobile tickets
Your Ticketek SMS link starts with https://www.ticketek.mobi/ and can be found in two places.
- In an SMS Ticketek sent when you first purchased the ticket.
- At the bottom of your ticket confirmation email.
Once you have your ticket URL simply copy and paste it on our SMS upload page.
Alternatively, you can log into your Ticketek account here to list your tickets.
How to list Moshtix mobile tickets - desktop only
- Log into your Moshtix account here
- Find the ticket you want to list and click “Manage Tickets”
- Click “View Tickets”
- Click on “Get on mobile” and copy the access token.
- Paste the token here
- Complete the ticket listing via the prompts
If you don't have access to a desktop, follow the instructions here to easily list your Moshtix tickets via mobile.
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Before you finalise your listing, there is an option to create a private listing.
If you select a private listing, your tickets can only be purchased by people you have sent your private listing link to. The ticket will not appear on the Tixel public event page.
Steps to list a a ticket privately are as follows;
- Choose how you would like to list your ticket here
- Once you select the ticket, you can choose the price you want to sell the ticket for by adjusting the price slider.
- On the “Details” page, you can make the listing private through the toggle on the bottom right.
- Copy and share your unique private listing link with your friend or new buyer.
Please note some events charge a fee for transferring tickets to buyers. This can raise the minimum listing price from $1, read more here.
Frequently Asked Questions
I’m having trouble listing my ticket
I’m having trouble listing my ticket
There are a number of ways you can list your ticket, depending on what ticket type you have purchased.
PDF Ticket: If you are trying to list a PDF ticket, see if you have followed these steps or you can try forwarding the original confirmation email with the PDF tickets attached by following the instructions here. If neither of those options work, please take a screenshot of the error you’re receiving and contact us.
Don't have your PDF ticket yet? You can see more information on this here.
Email Forward: If you are trying to list your ticket through the original confirmation email, you can forward the ticket from your email to us here and we will respond with a link to complete the listing.
SMS Tickets: If you have been sent an SMS with your ticket you can follow these steps to try to list your ticket. If that doesn’t work, please take a screenshot of the error you’re receiving, a screenshot of your SMS ticket and send through any links associated with your ticket to this email.
I don't have my PDF or barcode yet, how do I list my ticket?
I don't have my PDF or barcode yet, how do I list my ticket?
If you are yet to receive a PDF/barcode for your ticket, it may mean that the event organiser are sealing tickets until closer to the event date. In a some cases you will still be able to list your ticket by following the below instructions.
Eventbrite To list your tickets via Eventbrite API you can follow the instructions here.
Eventix If you have an Eventix ticket, you may be able to list via the the ticket link you receive at the point of purchase. There should be a "Resell on Tixel" button at the bottom of that page.
Moshtix To list your ticket as a mobile ticket you can follow the instructions here.
There are also specific events that we are partnered with that we have set up to accept the confirmation email (not including the PDF). We suggest trying to follow the above instructions or trying to list your ticket via email confirmation following these instructions.
If you are having any issues, please contact us below including your access token and we will investigate this further for you.
Uploading and selling your PDF tickets for sale
Uploading and selling your PDF tickets for sale
Listing your PDF tickets for sale on Tixel is easy. You just need to make sure that you have the original copy of the PDF ticket (i.e the one originally provided by the primary ticketing company). Once you have the PDF, just follow the steps below:
- Upload your PDF here.
- Once you have successfully uploaded the tickets - the next step will be to determine which ticket you are going to sell (if you are selling multiple you can select multiple tickets) and to also set the price of the ticket.
- Next we will check you have completed your profile, just in case you missed some information when you registered.
- Finally you will then be shown the option to mark your ticket as private or public before finalising your listing. Setting the ticket privately is used when you already have a buyer for the ticket (i.e selling to a friend).
Private tickets will not be listed on the Tixel event page and will only be available through a private link. You can see more information about private listings here.
That's it!
If you are experiencing issues uploading your PDF please check out this FAQ or you can contact our Community Support team below with a copy of your PDF.
How to save your PDF on mobile
How to save your PDF on mobile
iPhone
- Find the original confirmation email when you purchased your ticket and open the PDF attachment.
- Click the upload button in the bottom left corner, scroll down and click "Save to Files"
- From Tixel's PDF upload page, click "Upload PDF". Your ticket will be the first attachment in recent files.
Android
- Find the original confirmation email when you purchased your ticket and open the PDF attachment.
- Hit the download button in the bottom right hand corner.
- From Tixel's PDF upload page, click "Upload PDF". Your ticket will be the first attachment in recent files.
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
What if I am just giving my ticket to a friend and need to name change it or have found a buyer privately?
Before you finalise your listing, there is an option to create a private listing.
If you select a private listing, your tickets can only be purchased by people you have sent your private listing link to. The ticket will not appear on the Tixel public event page.
Steps to list a a ticket privately are as follows;
- Choose how you would like to list your ticket here
- Once you select the ticket, you can choose the price you want to sell the ticket for by adjusting the price slider.
- On the “Details” page, you can make the listing private through the toggle on the bottom right.
- Copy and share your unique private listing link with your friend or new buyer.
Please note some events charge a fee for transferring tickets to buyers. This can raise the minimum listing price from $1, read more here.
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We could not find any tickets in your account.
Perhaps, they are in a different place? Try connecting a different account.
We could not find any SMS tickets at the link provided.
Sorry we could not read these tickets. The ticket may have been modified unknowingly.
It looks like you're listing a few tickets
To make things easier, we've automatically grouped your tickets.
You've chosen to list these individually.
{{ slot.props.shouldGroupTickets ? "I'd rather list them individually" : "Group them together" }}
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Ian
Sell this ticket?
Sell this ticket?
Price
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What was the ticket purchase price?
- Tixel has a strict anti-scalping policy and will carefully examine the price of each ticket.
- Tickets listed for more than {{ slot.props.priceCapPercentage }}% above its original value will be removed, and the seller's account will be permanently blocked.
Your listing price
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