In 2015, the Milwaukee Brewers introduced the "Timeless Ticket," a $1,000 brass keepsake granting holders the right to attend any future home game, including the World Series, with the promise of "best available" seating. (patch.com) Now, as the Brewers make their first World Series appearance since 1982, some ticket holders are expressing dissatisfaction with the seating options provided.
Kevin and Kyle Deaton, brothers from Kenosha, Wisconsin, were surprised to find that their redemption options were limited to terrace-level seats or standing-room-only spots, which they argue do not align with the "best available" seats they were promised. (newsminimalist.com) Similarly, Danny Fochesato reported receiving a redemption form just one day before public ticket sales, offering primarily upper-level or standing-room options, despite observing better seats available to the general public. (fox6now.com)
In response to the backlash, Brewers President of Business Operations Rick Schlesinger acknowledged the team's missteps, stating, "We subsequently erred in our internal communications on the logistics of fulfilling the requests… we did not live up to the spirit of the program." (sports.yahoo.com) To address the issue, the Brewers have decided that fans who redeemed their Timeless Tickets for World Series games will be allowed to attend the games and retain their Timeless Ticket for future use. (cbs58.com)
This resolution aims to honor the original intent of the Timeless Ticket program and maintain goodwill among the Brewers' dedicated fan base during this historic World Series run.